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In version 4 of WinLoG, you can now send logs, templates, and databases to GAEA for technical support automatically within the program without having to first save them as exchange files. To send the information to technical support select the Email Current Log/Template menu item from the Help menu. The Email Support form below will then be displayed.
The following information can be entered on this form:
Name: Your name.
Company: Your companies name.
Email: Your email address.
Phone: Your phone number.
Fax: Your fax number.
WinLoG Version: The version of WinLoG you are using. This should be automatically filled in by the program.
Include Database Files: The include Database Files check box allows the you to include the database files you are currently working on. However, it should only be used if absolutely necessary since the database files are very large and many email servers are unable to send them.
Operating System: Your computer’s operating system (i.e Windows 98, 2000, NT, XP, etc).
Error Description: A short description of your error. For example, the user might get a floating point error and put that name in the description text box.
Detailed Description of Error: Enter a detailed description of the error including what you were doing when you got the error, what menu items you used, what data you were entering, and whether the problem occurs all of the time or only occasionally.
The Send button will email the information to GAEA support when you are finished filling out the form.