PRIVACY CODE

We value your business and thank you for your confidence in choosing our company. GAEA Technologies is committed to safeguarding your personal information and right to privacy. This privacy statement discloses our information practices and declares our data collection methods, usage and confidentiality policies throughout our site.

Website - General Policy

Policy Scope

This policy applies to all areas of the website. It is the responsibility of linked websites to provide their own privacy policies and we are not responsible for the privacy practices or content of any such websites.

The Announcement Group

While browsing our site you may see several opportunities to subscribe to our product announcement group, to join this we require you to provide your e-mail address. We use this address to notify you of new software releases, updates and special offers. For your convenience, each announcement contains instructions on how to be removed from all future mailings. We do not make your e-mail address available to any third parties. Please note that customers are automatically added to this list/group.

During Software Purchase

t is important to note that GAEA Technologies does not process orders directly. We use reputable ecommerce companies to do this on our behalf using the very latest in secure transmission technologies. It is very important for these companies to keep accurate purchase records. Immediately after you purchase one of our products our ecommerce partner will notify us and will pass your contact information (e.g. name, company name, postal address, email address, telephone and fax number) together with some limited purchase order information (e.g. purchase date, order reference number, product code, product name, quantity, price and any delivery options). This data is used to enable us to email you with necessary product unlock codes, to identify you in order to give you the full benefits of your purchase including technical support and upgrade eligibility and to enable us to set up a user account providing you with access to our customer resources area. For security purposes the ip address of this transaction may be recorded. Please note that we do not receive a copy of your actual payment details (such as credit card numbers or wire transfer details). We do not make any of this information available to any third parties.

To learn more about our ecommerce vendors and their privacy & security policies, go to their respective web sites:

PSiGate
https://www.psigate.com/privacy/

Technical

Some of our products contain technical support wizards which help us to provide a higher level of service. When you use this support wizard you have full control over what is sent back to our support staff. This information (settings, hardware spec, and log files) is only used for the purpose of support and our copy is destroyed once your issue is dealt with. Please note that when you contact GAEA Technologies support any details you provide us are used only to help solve any issues you have and are destroyed once your issue is dealt with. We do not make any of this information available to any third parties.

Cookies

The area of the site governed by this policy does not use “cookies” (which are small pieces of information that your browser stores on your computer’s hard drive), with the exception of anonymous session cookies. A session cookie only ever contains a unique identifier for managing session state and therefore does not contain any personally identifiable information. Session cookies are automatically deleted when the web browser is closed.

Product Activation

Product Activation is an anti-piracy technology that we use to manage the licensing of our software. During activation, your Product license key details are encrypted, and then registered against your Customer Account. The license key does not include any personal information, nor does it include any information about the software or documents that reside on the computer. The license key is determined using publicly available computer related information, and is used only for activation purposes. Once a product is activated on a computer, minor changes to that computer’s configuration will not affect the activation. Major changes to the computer’s configuration may require reactivation of the product software.

 

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